Covid 19 Frequently Asked Questions

All our libraries and community hubs are now closed until further notice.

Please visit our website leeds.gov.uk or call 0113 222 4444 for all council services. Leeds City Council Coronavirus helpline – 0113 3781877 9am-5pm.

Other emergency contacts:

Government & DWP: gov.uk or 0843 515 8313 (DWP)

Credit Union: leedscreditunion.co.uk

CAB: citizensadvice.org or 03444 111 444

Foodbanks: leedsnorthandwest.foodbanks.org.uk or leedssouthandeast.foodbanks.org.uk

Will I get fined if I can’t return my books on time?

No! Leeds Libraries are now completely fine free. Please see below for how to renew your books.

How can I renew my books if I can’t get to my local library or hub?

There are many ways you can still renew your books. You can use the Leeds Libraries app, which is free to download, or visit our website below:

http://www.Leeds.gov.uk/leisure/libraries/catalogues-renewals-and-reservations

What will I need to renew my books online?  

You will need your 8 digit library card number and your 4 digit pin number. If you do not know your pin number you can reset it using the link below.

http://www.Leeds.gov.uk/leisure/libraries/catalogues-renewals-and-reservations

What will I need to renew my library books over the phone?

You will need your 8 digit library card number. If you do not have this information with you at the time of the call you will be asked to give your name and verify some key account information.

How many times can I renew my books online?

You can renew your books up to 7 times.

What will happen to my reserve that is at a branch that is now closed?

Due to the current situation, with branches being closed, unfortunately you will not be able to collect your reserves. However your reserves will not be cancelled and will still be available to collect once our branches re open.

Can I join the library online?

By following the link below you can join the library online. You will be sent a temporary card number so that you can use some of our online services, such as Borrowbox, immediately. You will need an email address to use this service.

www.Leeds.gov.uk/leisure/libraries/joining-the-library

What online services can I access?

You can download eBooks and eAudio through Borrowbox. We also have a large collection of eMagazines and eComics and eGraphic novels available through RBdigital.

A list of more online resources we offer can be found here: https://www.leeds.gov.uk/leisure/libraries/online-resources

How do I access Borrowbox?

You can download the Borrowbox app from any app store. Once downloaded, you will be asked to select your library service (Leeds Libraries) and then enter your 8 digit library card number and 4 digit pin number to log in.

How do I access RBDigital?

You can download the RBDigitial app from any app store or follow the link below to use on desktop or mobile browsers

www.rbdigital.com/leeds

You will need to select your library service (Leeds City Libraries) and then create an account using your library card number.

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