Covid 19 Frequently Asked Questions

Exciting news: we have re-opened some of our Community Hubs & Libraries from 9 July!

The following sites are open with limited services from 10am on 9 July: Armley, Compton Road Centre, Dewsbury Road, Headingley, Reginald Centre and Seacroft Library.

New temporary opening times at all the above sites are: Monday-Friday 10am-4pm, Saturday 10am-1pm.

Unfortunately all events and activities remain suspended for the moment and we can’t allow browsing just yet.

Services available are:

  • Library Book Returns – drop off returned books in the boxes provided.
  • Library Book Pick Up – pick up books that have been reserved. Please use our library catalogue http://leeds.gov.uk/libraries, the library app http://yourlibraryapp.co.uk/leeds/ or our new Order & Collect service on 0113 378 5005, or you can email LibraryEnquiries@leeds.gov.uk 
  • Computers – book a free 45 min slot to use a computer & access the internet. Please phone 0113 378 5005. Unfortunately we can’t assist with computer use.

 

Leeds City Council Coronavirus helpline – 0113 3781877 9am-5pm.

Other emergency contacts:

Will I get fined if I can’t return my books on time?

No! Leeds Libraries are now completely fine free. Please see below for how to renew your books.

How can I renew my books if I can’t get to my local library or hub?

There are many ways you can still renew your books. Use the Leeds libraries app which is free to download, visit our website below or phone Library Enquiries: 0113 378 5005.

http://www.Leeds.gov.uk/leisure/libraries/catalogues-renewals-and-reservations

What will I need to renew my books online?  

You will need your 8 digit library card number and your 4 digit pin number. If you do not know your pin number you can reset it using the link below.

http://www.Leeds.gov.uk/leisure/libraries/catalogues-renewals-and-reservations

What will I need to renew my library books over the phone?

You will need your 8 digit library card number. If you do not have this information with you at the time of the call you will be asked to give your name and verify some key account information.

How many times can I renew my books online?

You can renew your books up to 7 times.

What will happen to my reserve that is at a branch that is now closed?

Due to the current situation, with branches being closed, unfortunately you will not be able to collect your reserves. However your reserves will not be cancelled and will still be available to collect once our branches re open.

Can I join the library online?

By following the link below you can complete a form to join the library online. You’ll receive an email with your temporary card number and you can set your own pin.

Use your card number to access our online services. Please note: you will need to put LDP00 in front of the temporary number for all services except BorrowBox eBooks.

When you are able, you can go into any library or community hub to replace your temporary number with a library card.

www.Leeds.gov.uk/leisure/libraries/joining-the-library

What online services can I access?

You can download eBooks and eAudio through Borrowbox. We also have a large collection of eMagazines and eComics and eGraphic novels available through RBdigital and have now added newspapers through PressReader.

A list of more online resources we offer can be found here: https://www.leeds.gov.uk/leisure/libraries/online-resources

How do I access Borrowbox?

You can download the Borrowbox app from any app store. Once downloaded, you will be asked to select your library service (Leeds Libraries) and then enter your 8 digit library card number and 4 digit pin number to log in.

How do I access RBDigital?

You can download the RBDigitial app from any app store or follow the link below to use on desktop or mobile browsers

www.rbdigital.com/leeds

You will need to select your library service (Leeds City Libraries) and then create an account using your library card number.